Shipping policy

SHIPPING INFORMATION

Please allow up to 1-3 business days for your order to be processed and shipped.

All orders are processed and shipped Monday through Friday from 9:00 AM to 12:00 PM. 

All orders placed after 12:00 PM on Friday will be processed the next business day.

During high seasons or sales events, it may take 7 - 10 business days to ship. We do not ship on holidays. If you make an order on a holiday it will be processed and shipped the following business day. 

We ship anywhere in the United States and are currently shipping some places internationally. If you have questions on whether or not we can ship to you please contact us vía email lucialijewelry@gmail.com.

 

SHIPPING PROCESS

Domestic orders ship via USPS

Once the order is in possession of the mailing carrier (USPS), Lucía Li Jewelry cannot provide estimated delivery date information for your package.

Once your order is placed, you will receive an email notification for:

  1. Your package’s tracking number
  2. Your package is out for delivery
  3. Your package has arrived

If you haven't received a shipping notification for your order after 8 days  (of your order being placed), or if you have any other questions related to your order please contact us vía email at lucialijewelry@gmail.com.

 

PACKAGES STOLEN, DAMAGED, OR LOST

We understand that having a package stolen or lost can be upsetting, unfortunately, Lucía Li Jewelry cannot be held responsible.

 Please ensure your address is correct. Incorrect addresses can cause lost packages. If the package is returned to the sender (our office) due to an error in the shipping address enter by the customer, the customer should be responsible to pay the shipping again.

 

If a package has been delivered to the shipping address that the customer provided at checkout, Lucía Li Jewelry is not responsible if the package gets lost or stolen after delivery (delivery details can be verified with the order’s tracking number). Before contacting us about the whereabouts of your package, please check the tracking number provided vía email. 

 

If your package is lost in transit, which is very unusual, this is the carrier's responsibility. In this case, the customer should reach out to USPS directly.

Thank you for your loyalty,

Yours sincerely, Lucía Li Jewelry.